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Managed IT Services for Australian Businesses

Our proactive IT management keeps your business running smoothly so you can focus on delivery.

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Don’t let IT issues ruin your day

Your IT infrastructure is the backbone of your business; and when things go wrong, it can cause major disruption. At MG Datacomm, we provide comprehensive managed IT services designed to keep your systems secure, optimised, and always available.

We become your dedicated IT department, handling everything from day-to-day support requests to long-term strategic planning. With fixed monthly pricing and no surprise bills, you can budget with confidence while knowing your technology is in expert hands.

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Don’t let IT issues ruin your day

What We Manage

End-to-end IT management covering every aspect of your technology infrastructure.

24/7 Monitoring

Round-the-clock monitoring of your servers, networks, and endpoints. We detect and resolve issues before they impact your business.

Help Desk Support

Friendly, expert IT support available when you need it. Our team resolves tickets fast with an average response time under 15 minutes.

Network Management

Design, implementation, and ongoing management of your business network infrastructure for maximum performance and security.

Cloud Solutions

Migrate to the cloud with confidence. We manage your cloud infrastructure including Microsoft 365, Azure, and AWS environments.

Backup & Recovery

Automated backup solutions with tested disaster recovery plans. Your data is protected and recoverable in any scenario.

Strategic IT Planning

Align your technology with your business goals. We provide roadmaps, budgeting, and vendor management to optimise your IT investment.

Business Care Packages

Comprehensive Microsoft 365 Management & Support Solutions. All packages include Australian-based support and no lock-in contracts.

Bronze - Sole Trader & Startup

Up to 10 Users

Microsoft 365 (Business Standard)
  • Word, Excel, PowerPoint, OneNote
  • Desktop & mobile apps (5 devices)
  • Microsoft Teams included
  • 1x Business DNS hosted
  • Automated cloud backup
Security & Monitoring
  • MFA enforced
  • Secure defaults (gov standards)
  • Monthly security audits
  • Tenant health monitoring
Support Included
  • Dedicated Accounts Manager
  • Password resets & license management
  • Basic M365 technical support
  • Basic PC setup & troubleshooting
  • Technical consultancy
  • Backup restores
  • Remote & onsite support (metro)
Not Included:
  • Printing issues
  • Device pairing
  • PC rebuilds
  • 3rd party app support
  • Major infection removal
  • Project work
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Silver - Small Business

10-49 Users

Microsoft 365 (Business Premium)
  • Word, Excel, PowerPoint, OneNote
  • Desktop & mobile apps (5 devices)
  • Microsoft Teams included
  • 1x Business DNS hosted
  • Automated cloud backup
Advanced Security
  • MFA enforced
  • Fully managed Conditional Access
  • Data Security, Compliance & Governance
  • Data Loss Protection (DLP)
  • Advanced Cybersecurity Protection
  • Full Identity & Access Management
  • Lockdown policy implementations
  • Biometric encryption security
  • Service account management
Device Management
  • Free Windows 11 Pro upgrade
  • Full device management
  • Full remote management (JEA)
  • Windows management (Apple soon)
Support Included
  • Dedicated Accounts Manager
  • All Startup package support
  • Device setup & troubleshooting
  • Device rebuilds
  • Audit logs & activity reporting
Not Included:
  • 3rd party app support
  • Major infection removal
  • Project work
Get a Quote

Gold - Big Business

50-99 Users

Everything in Small Business, plus:

  • $2,000 project work included monthly
  • Infection removal included
  • No cap on out of scope support
Complete Feature Set
  • Business Premium M365 license
  • Advanced security baseline
  • Full device management
  • Comprehensive admin support
  • Audit logs & reporting
  • Device rebuilds
  • Infection removal
Premium Benefits
  • Up to $2,000 monthly project work
  • Priority support response
  • Dedicated Accounts Manager
  • Strategic IT planning included
Not Included:
  • 3rd party app support
  • Higher cost project work
Get a Quote

Platinum - Enterprise Business

100+ Users

Everything in Big Business, plus:

  • Dedicated SME Engineer (Top Level)
  • Personal senior technical resource
Enterprise Features
  • Business Premium M365 license
  • Advanced security & compliance
  • Full device management
  • Comprehensive support
  • $2,000 monthly project work
  • Infection removal included
  • Audit logs & reporting
Enterprise Exclusives
  • Dedicated SME Engineer (Top Level)
  • 24/7 priority access
  • Strategic IT partnership
  • Custom solution development
  • Executive-level reporting
Not Included:
  • 3rd party app support
  • Higher cost project work
Get a Quote

Managed IT FAQs

Our managed IT service covers 24/7 monitoring, help desk support, network management, security patching, backup management, vendor liaison, and strategic IT planning. Everything your business needs to stay productive and secure.

Our average response time is under 15 minutes for standard requests. Critical issues are escalated immediately and typically resolved within the hour.

Absolutely. We support hybrid and fully remote teams with VPN setup, cloud solutions, remote desktop management, and secure access policies.

We work with businesses from 5 to 500+ employees. Our solutions scale to match your needs whether you are a small office or a multi-site operation.

Get Proactive IT Support

Stop putting out fires. Let us manage your IT so you can manage your business.

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1300 081 041
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